Serving customers is not a task, it's a goal!

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Being one of the leading website builder India and hosting services provider, we thrive to exceed customer expectations at all times, they keep us going every single day! Aiming to serve hundreds of thousands of customers worldwide, we are especially focused on performance and reliability. We put a lot of effort to keep our clients happy with the increasing number of enquiries.
Below are the areas we focus on to deal with our customers:

Empathy

Empathy is the customer service rule number 1. Rather than giving you a robotic, generic response,  great support can be identified with the feeling when the agent genuinely understands you, cares about the problem and tries to find a solution. Time management, good product knowledge, deep tech knowledge, clear communication and passion for learning are important qualities for any customer service associate.
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Deep knowledge

It is as important to follow the particular fields and improve accordingly as it is to pass on the knowledge inside the team to every member. Our team communicates internally – not only about the most common problems their clients contact them about but also about the latest industry trends and custom solution architecture to keep improving and staying ahead of competition.
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Communication

In case ticket resolution time takes more time, the client should always be informed of the progress - our technical support specialists believe it is crucial to stay proactive. Also, the team is responsible for managing our knowledge base, leading to better customer experience and empowering them with self-service to handle minor issues while providing cheap Linux vps hosting.
What makes our customer service agents happier is an efficiently resolved ticket and a positive client feedback at all times.
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Custom Solutions Architecture

Rather than a lack of some feature or feature combinations often times clients are not satisfied with the service itself. Communication is crucial, since our Customer Service specialists not only can assist you by building a custom solution but provide you with an expert advice also. Clients‘ honest feedback and ideas is extremely important to us.



Way to go
The most important goals for the technical support are to develop a professional attitude towards our existing and potential clients to lead as a trusted website builder India. For higher professionalism and higher customer satisfaction level, the combination of the right attitude, professional communication and continuous learning can do magic.

 Contact us:91-9212599995

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